Insurance Solutions to Meet the Unique Needs of:

Independent living and assisted living communities
Retirement living communities
Residential care homes
Long-term care and chronic care facilities

More than just an Insurance Policy

We understand that operating a retirement residence or long-term care facility presents unique challenges. Among them, you must ensure the safety and well-being of your residents, staff, volunteers, and visitors; protect your premises, contents, and equipment; and provide clients with facilities, services and standards of care that consistently deliver a comfortable, respectful, and enjoyable quality of life.

You require specialized and tailored insurance coverage to help protect you, as well as your staff, residents, volunteers, visitors, your reputation, and your property. We understand what you need. And, we have also developed a range of tools, resources, and value-added services to help you manage the risks that are unique to you.

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A Specialist who understands you

“We have been partnering with Ecclesiastical since 2005 and we really appreciate their partnership in helping us provide the best quality of care.”

Kathy Tam
Chief Executive Officer
Wing Kei Care Centres

Providing you with peace of mind

Today we provide tailored, and cost-effective insurance solutions to independent living, assisted living and retirement living communities, long-term care facilities and hospices.

Using our specialist knowledge and a deep understanding of the risks you face, we have developed insurance solutions as well as other tools, resources and value-added services that safeguard your facilities, assets, residents, staff, and volunteers, as well as your goodwill and standing in the community.

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Broad property coverage for buildings and contents, employee dishonesty and protection against loss of income including for grants and donations.

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Third party bodily injury and property damage coverage, including the addition of volunteers as employees.

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Errors & Omissions

Covers lawsuits due to a negligent act, error, or omission arising from a service you provided.

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Directors & Officers Liability

Protection for your Directors and Officers arising out of their responsibilities, including wrongful dismissal.

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Provides financial protection for your organization, including legal liability, civil and criminal defense costs.

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Includes coverage for incidents of a data breach and cyber-attack.

Ecclesiastical understands the varied exposures and insurance needs of our retirement customers and their clients. From independent living facilities to those with comprehensive patient care, we have tailored products and risk management guidance to assist owners and operators to safely and compassionately care for our elderly.

Molly Fitzpatrick

Regional Underwriting Manager, Central Region
Retirement Living Segment Lead

Giving back is what we do 

Being owned by a charitable trust means giving back is what we do. Our employees across Canada are proud to volunteer their time, lend their support and offer creative fundraising ideas—all in support of the numerous registered charities and non-profit organizations that play such a vital role in our diverse communities. Over the years, countless charities have benefited from the generosity of our employee-led and corporate giving. And we continue to develop materials, toolkits, and advice to help charities and non-profit organizations. For example, our fundraising hub offers information on how to raise funds, work with key stakeholders, and raise organizational awareness.

Helping you Identify and manage risk

To further support you, we have developed a range of tools, resources and educational seminars designed to help you manage the types of risks that are unique to your organization.

100% Customer Satisfaction

Ecclesiastical annual risk management customer satisfaction survey 2020

Avoiding Freeze-Ups & Malfunctions of Automatic Fire Sprinkler Systems

An automatic fire sprinkler system is one of the most important safety features in a building. By controlling a fire in its earliest stages, a sprinkler system can limit the…

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Safe From Harm In Retirement Communities & Long-Term Care Homes

The abuse of a vulnerable person, whether the victim is a child or an adult, tears at the fabric of family and community life and has far-reaching consequences. For the…

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Water Damage Loss Control in Care Facilities

Water influx can damage the electrical systems and structural elements of a building and ruin expensive finishes and furnishings. Residual moisture, if not immediately addressed, may encourage the rapid growth…

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Value-added services

With over a century of experience and expertise behind us, we are continuously looking for innovative, value added services that we can provide to your organization’s leadership as included, cost-free, benefits. Services like:

value added services legal connex


Unlimited, cost-free confidential telephone access to experienced lawyers, with whom you can discuss sensitive legal issues.

Professional Assist


Unlimited, cost-free confidential telephone access to experienced and qualified counsellors with whom you can discuss sensitive workplace issues.

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Unlimited, cost-free telephone access to qualified HR professionals and lawyers who can provide information and guidance, as well as practical solutions.

Here for you when it matters most

Our in-house claims specialists always take a proactive approach when handling claims. We’ll do everything we can to resolve your claim quickly and efficiently, so you can focus on what you do best – providing quality care services to your residents.

94% Customer Satisfaction

Ecclesiastical annual claims customer satisfaction survey 2020

"You have always been extremely helpful when we call for assistance, and we are so glad that we partnered with Ecclesiastical."

Retirement living customer

Need insurance? Get in touch and we'll review your insurance needs and refer you to a broker specializing in your area