Helping our customers manage a healthy work environment 

No matter the size of an organization, there are always workplace situations that can escalate and have a negative impact on both morale and productivity. These include job performance concerns, employee disputes, and other interpersonal and work-related challenges. If unresolved, such pressures can lead to unfortunate disruptions and an unhappy work environment.

Enjoy confidential access to professional counsellors 

With ProfessionalAssist, the leadership of your organization have unlimited, confidential telephone access to experienced and qualified counsellors with whom they can discuss sensitive workplace issues. You can call the service as often as you wish — there are no time limits or maximums.

All counsellors have at least 10 years of experience dealing with problems faced by people at all levels in the workplace.

ProfessionalAssist counsellors help identify the potential root causes of a problem, suggest appropriate strategies and next steps, and formulate practical solutions that can result in a more positive and productive work environment for everyone.

Examples of difficult workplace situations include:

Behaviour that is not aligned with an organization’s values or culture 

A sudden change in habit, for example, an employee who was always on time is now consistently late 

Mood swings — a once cheerful person is now withdrawn or behaving erratically 

Lack of concentration 

Overreaction to situations and people 

A change in the way an employee interacts with others 


Declining work performance 

An employee juggling too many roles, either personally or professionally 

Conflict with a supervisor 

Take advantage of a first-step, go to resource

Workplace problems can surface at any time. By speaking with a ProfessionalAssist counsellor, you have the opportunity to resolve issues before they escalate, foster better communications, and enhance employee wellness.

ProfessionalAssistTM may not be used for issues relating to criminal, personal or insurance matters. If an organization is involved in legal proceedings, ProfessionalAssistTM will not provide legal advice or legal representation. All matters pertaining to Physical or Sexual Abuse must be referred to an Ecclesiastical Claims Representative.

ProfessionalAssistTM is provided by Assistenza International.

Looking to connect with with ProfessionalAssist? Available across Canada from Monday to Friday (excluding statutory holidays) from 9:00 a.m. to 8:00 p.m. EST in English and French.

Please have your policy number available to verify eligibility.