A message to our valued customers and brokers
The outbreak and spread of COVID-19 facing Canadian and global economies is without precedent and is rapidly evolving.
We’d like to assure all our customers, brokers and partners that we are closely monitoring the situation and have robust plans in place to ensure that we can continue to provide you with the services, help and advice that you need.
Ecclesiastical has been in business for more than 130 years and we have been operating in Canada for nearly 50 years. During that time, we have weathered many storms successfully and we will be there for you during this challenging time.
Our modern technology platforms and established policies and procedures are built for resiliency. They allow us to maintain the same level of service, even while working remotely.
We are continuing to monitor the situation on a daily basis and will take a proactive approach, while also responding to your questions as they arise.
The welfare of our employees is of paramount importance and we have introduced a number of measures, including a 100 percent work-from-home policy, that will keep our people safe, while still maintaining services for our customers.
Our specialists remain ready to serve our customers and brokers.
Our claims team is fully operational and claims can be reported through your broker, or online through our First Notice of Loss capabilities, which is fully smartphone compatible.
After-hours emergency response is available by calling 1-888-693-2253.
We’ve developed a variety of risk control materials that provide advice, suggestions and tools that can be used to mitigate the impact of COVID-19. We will add to these materials in the coming weeks.
All underwriters are available by phone or email to answer questions and provide uninterrupted service to our brokers. Key contact information is available here.
This is a trying time for many Canadians. Rest assured that we are here for you and will continue to provide you with the quality insurance products and services our customers and broker partners require.
Stay safe. Stay healthy.