Our promise to our customers
What you can expect from us as a customer of Ecclesiastical
At Ecclesiastical, we are here to help and support our customers. Our team is made up of passionate experts who all share the same desire to provide exceptional insurance solutions and make a positive impact on our communities.
This is our customer promise, that outlines the standard that we set for ourselves in delivering for our customers every day.
Our conduct
We aim to be a market leader in the way we conduct ourselves.
This means that when you are working with us, you will find us to be open, honest, proactive, and transparent at all times. We take the protection of your data seriously and will always use your data ethically.
When you make a claim, we will work with expert partners to get you all the help you need. We are fair and prompt in the payment of all claims. As our customer, we will always strive to protect you.
Our service
Our goal is to provide you with a customer experience that consistently delivers the protection and support you value.
For us this means always delivering on our promises and looking for ways to exceed expectations. It means taking personal responsibility and having pride in providing you with excellent service.
We investigate all complaints promptly and impartially with the goal of resolving them in a way that is fair and clear to you and take action to avoid similar complaints arising in the future.
Our expertise
We provide specialist expertise, guidance, and protection.
Our expertise enables us to provide an insurance solution designed for your organization and your specific needs. As thought leaders within our areas of specialism, we proactively share risk management advice to help you avoid future losses.
We provide continual education for our specialist teams and invest in technology to provide value added services for you.
Our products
We provide cost effective specialized and tailored insurance coverage.
We provide cost effective specialized and tailored insurance coverage to help protect you and your community, as well as your staff, volunteers, visitors, your reputation, and your property. We understand what you need.
And, we have also developed a range of tools, resources, and value-added services to help you manage the risks that are unique to you.
Our pricing
We offer cost effective and affordable coverages, which reflect the value we bring to our customers.
At Ecclesiastical, all excess profits are used by our charitable owner to support charitable causes.
For us, charitable giving is at the core of who we are: it is our mission and the very reason we exist. We’re deeply involved in our communities through partnerships, sponsorships and employee volunteer initiatives that help improve the lives of people in need.