Our claims service commitment

When it comes to claims, Ecclesiastical has two overriding goals:

First, to handle all claims fairly, quickly, and honestly and second, to return out customers’ communities to normal as soon as possible.

We believe in a pro-active, non-adversarial approach to managing claims and to arriving at a fair settlement.

We take great pride in providing excellent claims service through:

Prompt communication

An Ecclesiastical claims representative contacts our customer as soon as the claim is reported. Close communication is essential for a successful outcome and we work closely with customers and their brokers throughout the process.

Comprehensive information

Our claims representatives keep customers informed at all times—explaining insurance coverages, outlining next steps, and responding to questions and concerns in a timely fashion.

An exceptionally skilled team

Our claims representatives are highly skilled professionals with the experience and expertise required to handle the unique risks we protect. They are also uniquely qualified to provide the outstanding, empathetic service our customers expect.

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Abuse Claims

Sensitivity, empathy, and integrity

“Our experienced and empathetic claims specialists handle abuse claims with the utmost sensitivity, respect, and confidentiality.”

—Jane Williamson, Vice President, Claims

At Ecclesiastical, we insure a broad range of organizations against many eventualities, including physical and sexual abuse (PSA). While PSA claims represent a very small fraction of the overall claims we handle, we take this responsibility very seriously. Above all, we believe that managing PSA claims demands sensitive, careful and experienced consideration by a specialist team. We are very proud to have assembled such a team across Canada.

We review our claims handling process continually to ensure the process is as sensitive and empathetic as possible to the distress of the claimant, while allowing us to do all we can to conclude matters as soon as possible in a fair and transparent way.

We do everything possible to ensure that our approach to the claims management process is at the forefront of the industry and we want to make our guiding principles for handling PSA claims understandable and available to all.